Shipping policy

Last updated: November 8, 2026

Where we ship

We currently ship to addresses within the United States only. We do not ship to freight forwarders or package reshipping services.

Processing time

Orders are packed and shipped from Sunrise, Florida within 1–2 business days (Monday to Friday, excluding US holidays). You will receive an email with your tracking number as soon as your order ships. Please allow up to 48 hours for tracking to update.

Rates and delivery times

  • Free standard shipping on orders of $55 or more.
  • For orders under $55, rates are calculated at checkout based on your address and the carrier option you choose (USPS or UPS).
  • Delivery usually takes 3–7 business days after your order ships. Delivery times are estimates from the carrier and are not guaranteed.

Check your address

Please make sure your shipping address is complete and correct at checkout, including any apartment or unit number. If you need to change it, email us within 2 hours of placing your order. Once an order has shipped, we cannot change the address.

If a package is returned to us because the address was incorrect or incomplete, the package was refused, or it went unclaimed, we can reship it once the new shipping cost is paid, or refund the product price minus the original and return shipping costs.

Package shows delivered but you can't find it

Packages are your responsibility once the carrier marks them as delivered to the address entered at checkout. If you can't find your package:

  1. Wait 48 hours. Carriers sometimes mark packages as delivered early.
  2. Check around your property, your mailroom or front desk, and with neighbors and household members.
  3. Contact the carrier with your tracking number.
  4. If it still hasn't turned up, email us within 7 days of the delivery scan with your order number. We will open an investigation with the carrier.

To support the carrier investigation, we may ask you to sign a statement that the package was not received. Replacements or refunds for packages marked as delivered are decided case by case once the carrier investigation is complete.

Lost or delayed packages

If your tracking has not updated for 10 business days, email us with your order number. We will file a claim with the carrier, and once the carrier confirms the package is lost, we will send a replacement or refund you in full.

Damaged, wrong, or missing items

Please check your order when it arrives. If anything is damaged, wrong, or missing, see our Returns & Refunds policy. Claims must be made within 7 days of delivery.

Order review and fraud prevention

To protect our customers and our business, every order is reviewed before it ships. We may ask for additional verification, require a signature on delivery, or cancel and fully refund any order that appears fraudulent or doesn't meet our terms. We may also limit quantities per customer.

Contact

PharmaBlue Labs
12717 W Sunrise Blvd, Unit 101
Sunrise, FL 33323, United States
pharmabluelabs@gmail.com