Refund policy

Last updated: November 8, 2026

If something is wrong with your order, we will make it right. Because our products are applied directly to your nails and skin, we only accept returns of unopened products, for the safety of every customer.

Damaged, defective, wrong, or missing items

Email us at pharmabluelabs@gmail.com within 7 days of delivery with:

  • your order number
  • photos of the outer shipping box and its shipping label
  • photos of the product(s) showing the problem
  • the batch or lot number printed on the product or box

Once we confirm the issue, we will send a free replacement or give you a full refund, your choice. We may ask you to send the item back before we do; if so, we will provide a prepaid return label. Claims made after 7 days, or without photos, may not be accepted.

Returns of unopened products

You can return unopened products within 14 days of delivery for a refund. To qualify, the product must be:

  • unopened and unused, with any seal intact
  • in its original packaging, in resalable condition
  • bought directly from our online store (purchases from other retailers must be returned to that retailer)

We cannot accept opened, used, or damaged products, except as described in the section above. Bundles must be returned complete.

How to start a return

  1. Email pharmabluelabs@gmail.com with your order number and the items you want to return.
  2. We will reply with a return authorization and the return address.
  3. Ship the items back with a trackable shipping method within 7 days of receiving the authorization.

Packages sent without a return authorization, or sent to any other address, will not be accepted. For returns of unopened products, you are responsible for return shipping costs and for the package until it reaches us. If we provide a prepaid return label, its cost will be deducted from your refund.

Refunds

  • We inspect every return when it arrives. Approved refunds go back to the original payment method within 10 business days. Your bank may take a few more days to post it.
  • Original shipping fees are not refundable. If your order had free shipping and the return brings it below $55, the standard shipping cost will be deducted from your refund.
  • Returns that arrive opened, used, damaged, incomplete, or that don't match the authorization will not be refunded. You can have them sent back to you at your own shipping cost.
  • We don't offer direct exchanges. Please return the item and place a new order.

Order changes and cancellations

You can cancel or change your order within 2 hours of placing it by emailing us. After an order has shipped, it can no longer be canceled. Please follow the return steps above instead.

Skin sensitivity

If you experience irritation, stop using the product, rinse with water, and consult a healthcare professional if needed. Then email us with your order number and the batch number so we can look into it.

Disputes and chargebacks

Please contact us before opening a dispute with your bank. Most problems can be solved by email within two business days. If a dispute is opened, we will share the order details, tracking and delivery records, and our communication with you with the payment provider. We reserve the right to refuse future orders, returns, or claims from customers who file fraudulent claims or chargebacks, or who show a pattern of return abuse.

Contact

PharmaBlue Labs
12717 W Sunrise Blvd, Unit 101
Sunrise, FL 33323, United States
pharmabluelabs@gmail.com