Support

Shipping & Returns

Last updated: November 8, 2026

Questions about an order? Email pharmabluelabs@gmail.com and we will reply within two business days.

Shipping

Where we ship

We currently ship to addresses within the United States only. We do not ship to freight forwarders or package reshipping services.

Processing time

Orders are packed and shipped from Sunrise, Florida within 1–2 business days (Monday to Friday, excluding US holidays). You will receive an email with your tracking number as soon as your order ships. Please allow up to 48 hours for tracking to update.

Rates and delivery times

  • Free standard shipping on orders of $55 or more.
  • For orders under $55, rates are calculated at checkout based on your address and the carrier option you choose (USPS or UPS).
  • Delivery usually takes 3–7 business days after your order ships. Delivery times are estimates from the carrier and are not guaranteed.

Check your address

Please make sure your shipping address is complete and correct at checkout, including any apartment or unit number. If you need to change it, email us within 2 hours of placing your order. Once an order has shipped, we cannot change the address.

If a package is returned to us because the address was incorrect or incomplete, the package was refused, or it went unclaimed, we can reship it once the new shipping cost is paid, or refund the product price minus the original and return shipping costs.

Package shows delivered but you can't find it

Packages are your responsibility once the carrier marks them as delivered to the address entered at checkout. If you can't find your package:

  1. Wait 48 hours. Carriers sometimes mark packages as delivered early.
  2. Check around your property, your mailroom or front desk, and with neighbors and household members.
  3. Contact the carrier with your tracking number.
  4. If it still hasn't turned up, email us within 7 days of the delivery scan with your order number. We will open an investigation with the carrier.

To support the carrier investigation, we may ask you to sign a statement that the package was not received. Replacements or refunds for packages marked as delivered are decided case by case once the carrier investigation is complete.

Lost or delayed packages

If your tracking has not updated for 10 business days, email us with your order number. We will file a claim with the carrier, and once the carrier confirms the package is lost, we will send a replacement or refund you in full.

Damaged, wrong, or missing items

Please check your order when it arrives. If anything is damaged, wrong, or missing, see the Returns & refunds section below. Claims must be made within 7 days of delivery.

Order review and fraud prevention

To protect our customers and our business, every order is reviewed before it ships. We may ask for additional verification, require a signature on delivery, or cancel and fully refund any order that appears fraudulent or doesn't meet our terms. We may also limit quantities per customer.

Returns & refunds

If something is wrong with your order, we will make it right. Because our products are applied directly to your nails and skin, we only accept returns of unopened products, for the safety of every customer.

Damaged, defective, wrong, or missing items

Email us at pharmabluelabs@gmail.com within 7 days of delivery with:

  • your order number
  • photos of the outer shipping box and its shipping label
  • photos of the product(s) showing the problem
  • the batch or lot number printed on the product or box

Once we confirm the issue, we will send a free replacement or give you a full refund, your choice. We may ask you to send the item back before we do; if so, we will provide a prepaid return label. Claims made after 7 days, or without photos, may not be accepted.

Returns of unopened products

You can return unopened products within 14 days of delivery for a refund. To qualify, the product must be:

  • unopened and unused, with any seal intact
  • in its original packaging, in resalable condition
  • bought directly from our online store (purchases from other retailers must be returned to that retailer)

We cannot accept opened, used, or damaged products, except as described in the section above. Bundles must be returned complete.

How to start a return

  1. Email pharmabluelabs@gmail.com with your order number and the items you want to return.
  2. We will reply with a return authorization and the return address.
  3. Ship the items back with a trackable shipping method within 7 days of receiving the authorization.

Packages sent without a return authorization, or sent to any other address, will not be accepted. For returns of unopened products, you are responsible for return shipping costs and for the package until it reaches us. If we provide a prepaid return label, its cost will be deducted from your refund.

Refunds

  • We inspect every return when it arrives. Approved refunds go back to the original payment method within 10 business days. Your bank may take a few more days to post it.
  • Original shipping fees are not refundable. If your order had free shipping and the return brings it below $55, the standard shipping cost will be deducted from your refund.
  • Returns that arrive opened, used, damaged, incomplete, or that don't match the authorization will not be refunded. You can have them sent back to you at your own shipping cost.
  • We don't offer direct exchanges. Please return the item and place a new order.

Order changes and cancellations

You can cancel or change your order within 2 hours of placing it by emailing us. After an order has shipped, it can no longer be canceled. Please follow the return steps above instead.

Skin sensitivity

If you experience irritation, stop using the product, rinse with water, and consult a healthcare professional if needed. Then email us with your order number and the batch number so we can look into it.

Disputes and chargebacks

Please contact us before opening a dispute with your bank. Most problems can be solved by email within two business days. If a dispute is opened, we will share the order details, tracking and delivery records, and our communication with you with the payment provider. We reserve the right to refuse future orders, returns, or claims from customers who file fraudulent claims or chargebacks, or who show a pattern of return abuse.

Contact

PharmaBlue Labs
12717 W Sunrise Blvd, Unit 101
Sunrise, FL 33323, United States
pharmabluelabs@gmail.com